Privacy Policy

1. Introduction

EloBeast ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. This policy complies with Chilean Law 19.628 on the Protection of Private Life and Chilean Law 21.096 on the Protection of Personal Data.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Payment information (processed securely through third-party providers)
• Gaming account information (usernames, ranks, etc.)
• Communication preferences
• Messages and feedback you send to us

2.2 Automatically Collected Information

When you use our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Match you with appropriate coaches
• Analyze usage patterns and improve user experience
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information with your explicit consent.

4.2 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors (PayPal, MercadoPago)
• Email service providers (Resend)
• Database and hosting providers (Supabase, Vercel)
• Analytics providers

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, in accordance with Chilean legal requirements.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

In accordance with Chilean Law 19.628 and Law 21.096, you have the following rights regarding your personal data:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service
• Withdrawal of Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at privacy@elobeast.gg

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Chile. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.

9. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our Service may not function properly without cookies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@elobeast.gg
Address: Chile